Order Placement:

You can browse through our website either with a registered account or as a guest. Pick out the items of your preference and add them to your cart. After then you can proceed with your checkout and payment options. Once you've filled out the required details and placed an order, you will receive an email to confirm. This email will include your order number alongside other relevant details. If it is your first time shopping with us, our call center will call you to confirm your order over the phone. Once your order has been confirmed, we shall get straight to work sending your items to you. If your order appears not to be complete, or if you encounter any technical difficulties before your order’s confirmation, please contact us at any of the following: Phone number: +962 7980 83 804, Email: shop@dimlaj.com We’d be glad to help resolve the issue.

Our support team is always happy to guide you at any step!

Shipping destinations:

• We ship to these countries (BAHRAIN, KUWAIT, QATAR ,SAUDI ARABIA, UAE,  OMAN, AUSTRIA, BELGIUM, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND, UK, CANADA, USA, BANGLADESH, BHUTAN, BRUNEI, COMBODIA, INDIA, INDONESIA, JAPAN, SOUTH KOREA, NORTH KOREA, LAOS, MACAU, MALAYSIA, MALDIVES, MONGOLIA, MYANMAR, NEPAL, PAKISTAN, PALAU, PHILIPPINES, SINGAPORE, SRI LANKA,TAIWAN,THAILAND, VIETNAM, ALBANIA, ANDORRA, ARMENIA, AUSTRALIA, AZERBAIJAN, BELARUS, BOSNIA & HERZEGOVINA, BULGARIA, CANARY ISLANDS, CROATIA, CZECH, ESTONIA, FAROE ISLANDS, GEORGIA, JERSEY, KAZAKHSTAN, KYRGHYZSTAN, LATVIA, LIECHTENSTEIN, LITHUANIA, MACEDONIA, MALTA, MOLDOVA, MONTENEGRO, NEW ZEALAND, POLAND, ROMANIA, RUSSIAN FED, SAN MARINO, SERBIA, SLOVAKIA, SLOVENIA, UKRAIN, VATICAN, ALGERIA, ANGOLA, BENIN, BOTSWANA, BURUNDI, C.AFRICAN REPUBLIC, CAMEROON, CAPE VERDE, CHAD, COMOROS, CONGO, DJIBOUTI, EQUATORIAL GUINEA, ERITREA, ETHIOPIA. GABON, GAMBIA, GHANA, GUINEA, GUINEA-BISSAU, KENYA, LESOTHO, LIBERIA, MADAGASCAR, MALAWI, MALI, MAURITANIA, MAURITIUS, AYOTTE,MOZAMBIQUE ,NAMIBIA ,NIGER ,NIGIRIA,ZIMBABWE, ZAMBIA, UGANDA, SENEGAL, SEYCHELLES, SIERRA LEONE, SOMALIA, SOUTH AFRICA, SWAZILAND, TANZANIA, TOGO, TUNISIA)

Shipping times:

• International orders take 4-10 business days to be delivered via DHL, Fedex.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Shipping cost depending on your chosen delivery method and country. Full price will be displayed at checkout. 

In the case of any items being damaged upon delivery, please contact us either in store or via our online outlets with your order details and a clear photo highlighting the damage or item in question. Our team shall then ratify the issue accordingly and contact you with the details.

Credit card and Paypal payment options are accepted and available across our online stores. Also, we have a Cash on Delivery payment option in the UAE, KSA and Jordan. Tax and customs will be added to the purchase amount as per your country's laws and regulations.