We stand behind the quality of our products and we hope that you’re happy with your purchase.
Items purchased from dimlaj.com are not refundable on the basis of an item not being to a customer's liking upon arrival or if the customer changed their mind.
If you request a refund and are granted one, Dimlaj will refund you in the form of account store credit which can be reused for another purchase.
The cases during which refunds are applicable are listed below:
- If the goods were found to be damaged upon delivery.
- If the delivered goods do not match the ordered items.
- If you cancel an order that you have placed BEFORE it is shipped, you will be eligible for a refund
All your store credit has no expiry date and can be used anytime for a new order on our website. Our team shall do their utmost to ensure your satisfaction and the ratification of any issues that may arise.